What do I do if, Tracking status shows Retained by Customs.

If you face this situation then you don’t need to worry about it. Sometimes customs in different locations are getting the filter out packages at random.

It should be move through in the next 2 to 3 days and it should be well on its way shortly after. We completely understand that everyone wants to get their orders as quickly as they can and our aim is also to make the process as smooth as possible.